Terms of service

TERMS OF SERVICE

Last updated: 3 August 2026

Overview

Welcome to Charlie & Olivia.

The terms “Charlie & Olivia”, “we”, “us” and “our” refer to the operator of the Charlie & Olivia online store.

We operate this website and provide the information, content, features, tools, products and services available through it. Together, these are referred to as the “Services”.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer and sell our products to you.

These Terms of Service, together with our Privacy Policy, Cookie Policy, Shipping and Delivery Policy, and Returns and Refunds Policy, explain the terms that apply when you visit our website, create an account, place an order or otherwise use our Services.

Please read these Terms carefully before using our website or placing an order.

By accessing or using our Services, you agree to be bound by these Terms and the policies referred to in them. If you do not agree, you must not use our Services.

Nothing in these Terms affects any legal rights that cannot lawfully be excluded or restricted, including your rights under UK consumer law.

Section 1: About Us

The Services are operated by:

Trading name: Charlie & Olivia
Website: https://charlieandolivia.co.uk
Email: customerservice@charlieandolivia.co.uk

For purchases made through our website, your contract is with Charlie & Olivia and not with Shopify, CJdropshipping, AliExpress, a product supplier or a delivery company.

Section 2: Access to Our Services

You may use our website only for lawful purposes and in accordance with these Terms.

You are responsible for making all arrangements necessary to access our website, including maintaining a suitable internet connection and compatible device.

We may temporarily suspend, withdraw or restrict access to all or part of the website for maintenance, security, operational or legal reasons.

We do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

Section 3: Age and Eligibility

You must be legally capable of entering into a binding contract to place an order through our website.

Where a product is subject to a legal age restriction, you must meet that age requirement and may be asked to provide proof of age.

You must not provide false information about your age or allow another person to use your account to avoid a legal restriction.

Section 4: Customer Accounts

You may be able to create a customer account through our website.

When creating or using an account, you agree to provide information that is accurate, complete and up to date.

You are responsible for:

keeping your login details and password confidential;
preventing unauthorised access to your account;
checking that your contact and delivery details are correct;
notifying us promptly if you believe your account has been compromised; and
all activity carried out through your account unless caused by our failure to use reasonable care.

You must not sell, transfer, assign, share or license your account to another person.

We may suspend or close an account where we reasonably believe that:

it is being used fraudulently;
false information has been provided;
these Terms have been breached;
the account creates a security risk; or
suspension is necessary to comply with the law.

Closing an account does not affect any rights, obligations, payments or orders that arose before closure.

Section 5: Information You Provide

You may be asked to provide information including:

your name;
email address;
telephone number;
billing address;
delivery address;
payment information; and
information relating to an order or customer-service request.

You confirm that the information you provide is accurate and that you have the right to provide it.

You must notify us promptly if your information changes.

Our collection and use of personal information is explained in our Privacy Policy.

Section 6: Our Products

We take reasonable care to ensure that product descriptions, photographs, measurements, specifications and other product information are accurate.

However:

colours may appear differently depending on your screen or device;
product dimensions may be approximate;
packaging may differ from photographs;
manufacturers may make minor changes;
photographs may include props or accessories that are not included;
product appearance may vary slightly between production batches; and
products supplied by different fulfilment centres may have minor non-material differences.

Any material product features, limitations or safety information known to us will be included in the product description or accompanying instructions where appropriate.

Nothing in these Terms allows us to provide goods that are materially different from their description.

Products supplied to UK consumers must be of satisfactory quality, fit for their intended purpose and as described.

Section 7: Product Availability

All products are subject to availability.

Because some products are supplied by third-party dropshipping and fulfilment partners, stock availability may change before our website is updated.

Adding a product to your basket does not reserve it.

If a product becomes unavailable after you place an order, we may:

contact you to offer a suitable alternative;
ask whether you are willing to wait for it to become available;
remove the unavailable item and refund the amount paid for it; or
cancel the affected order and provide a full refund.

We will not send a materially different substitute without your agreement.

Section 8: Product Restrictions

We may limit the quantity of a product that can be purchased in one order or by one customer where reasonably necessary.

Restrictions may apply because of:

limited stock;
supplier restrictions;
product-safety requirements;
delivery limitations;
suspected commercial resale;
suspected fraudulent activity; or
legal restrictions.

Any limit will be applied fairly and will not affect orders already accepted unless there is a lawful or necessary reason.

Section 9: Placing an Order

When you place an order, you are making an offer to purchase the products in your basket.

Before submitting your order, you should check:

the products and quantities;
product variations such as colour or size;
the delivery address;
the billing address;
delivery charges;
the total price; and
your contact information.

You can usually correct errors before selecting the final payment or order button.

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted it.

Section 10: Order Acceptance

A legally binding contract is formed when we send you an order-confirmation or dispatch-confirmation message confirming that your order has been accepted.

We may decline or cancel an order before dispatch for reasons including:

payment not being authorised;
suspected fraud or misuse;
product unavailability;
an obvious pricing error;
incorrect delivery information;
supplier restrictions;
legal or regulatory restrictions;
an inability to deliver to the address provided; or
a technical or website error.

If we cancel an order after taking payment, we will refund the relevant amount using the original payment method unless another lawful method is agreed.

Section 11: Personal Use

Unless we agree otherwise in writing, products sold through our website are intended for personal or household use.

You must not purchase products for unauthorised commercial resale, export or distribution.

We may decline or limit orders where we reasonably suspect that products are being purchased for unauthorised resale or fraudulent purposes.

Section 12: Prices

Prices are displayed in pounds sterling unless clearly stated otherwise.

The price payable will be the price shown when you submit your order, subject to correction of an obvious error.

Where VAT applies and is included, this will be reflected in the displayed price or checkout information.

Delivery charges and any other mandatory charges payable to us will be displayed before you complete your purchase.

We may change prices at any time, but this will not affect an order that we have already accepted.

Prices offered through our website may differ from prices available through other retailers, suppliers, marketplaces or promotional channels.

Section 13: Promotions and Discount Codes

We may offer discounts, promotional codes, sales or special offers from time to time.

Promotions may be subject to separate conditions, including:

start and end dates;
minimum order values;
product exclusions;
customer eligibility;
geographical limitations;
one use per customer; or
restrictions on combining offers.

Unless stated otherwise, promotional codes:

cannot be exchanged for cash;
cannot be applied retrospectively;
may not be combined;
must be entered before checkout is completed; and
may be withdrawn where they have been used fraudulently or contrary to their terms.

Where promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

Section 14: Obvious Errors

We take reasonable care to display accurate product information and prices.

However, errors may occasionally occur in relation to:

prices;
discounts;
availability;
descriptions;
delivery charges;
product specifications; or
delivery estimates.

Where an error is obvious and could reasonably have been recognised as a mistake, we may correct it and contact you.

You may then choose to:

continue with the order using the corrected information; or
cancel the affected order and receive a full refund.

We are not required to supply a product at an obviously incorrect price.

Section 15: Payment

Available payment methods are shown at checkout.

By submitting payment details, you confirm that:

the information is accurate;
you are authorised to use the payment method;
there are sufficient funds or credit available; and
the payment is not fraudulent or unlawful.

Payments may be processed by Shopify Payments or another third-party payment provider.

Payment providers may carry out fraud-prevention, identity or security checks.

We do not normally receive or store your complete debit-card or credit-card information.

If a payment is declined, reversed, charged back or otherwise not completed, we may suspend fulfilment or cancel the order.

Section 16: Dropshipping and Third-Party Fulfilment

Charlie & Olivia uses a dropshipping business model.

This means that some products are stored, packed and dispatched directly by third-party suppliers or fulfilment centres rather than from premises operated by Charlie & Olivia.

Our fulfilment partners may include:

CJdropshipping;
sellers and suppliers operating through AliExpress;
manufacturers;
sourcing agents;
fulfilment warehouses; and
other suppliers selected by us.

By placing an order, you acknowledge that:

products may be dispatched from different warehouses;
products may be dispatched from outside the United Kingdom;
items from the same order may arrive separately;
more than one courier may be used;
separate tracking numbers may be provided;
packaging may display the name of a supplier or logistics provider; and
supplier information may appear on customs or shipping documents where required by law.

Charlie & Olivia remains responsible to you as the retailer for accepted orders and your statutory consumer rights.

A supplier, fulfilment centre or courier does not become your contracting retailer merely because it handles or dispatches your order.

Section 17: Sharing Information for Fulfilment

To process and deliver your order, we may share necessary information with suppliers, fulfilment partners and delivery companies.

This may include:

your name;
delivery address;
telephone number;
email address where required;
order number;
products ordered;
quantities;
product variations; and
selected delivery method.

The way we collect, use and share personal information is explained in our Privacy Policy.

Section 18: Delivery

Delivery options, charges and estimated delivery periods will be displayed on our website, product pages, checkout or Shipping and Delivery Policy.

Delivery dates are estimates unless we expressly agree in writing that delivery by a specific date is essential.

Unless a different delivery period has been agreed, we aim to deliver your order within 30 days after the contract is formed.

We will take reasonable steps to notify you of a significant delay.

Section 19: Delivery Delays

Delivery may be affected by circumstances including:

supplier processing delays;
courier disruption;
customs checks;
severe weather;
public holidays;
transport disruption;
industrial action;
incorrect address information;
border delays;
high order volumes;
government restrictions; or
events outside our reasonable control.

We are not automatically responsible for every delay caused by an event outside our reasonable control.

However, this does not remove any legal right you may have to:

require delivery within an additional reasonable period;
cancel where delivery by an agreed date was essential;
cancel where we fail to deliver within an additional agreed period; or
receive a refund for undelivered products.

Section 20: Separate Deliveries

Products within the same order may be delivered separately.

This may happen because products are:

stored at different warehouses;
supplied by different suppliers;
processed at different times; or
sent using different delivery companies.

You will not be charged an additional delivery fee merely because we divide an order into separate parcels unless this was clearly disclosed and agreed before purchase.

Section 21: Delivery Address

You are responsible for providing a complete and accurate delivery address.

We cannot guarantee that an address can be amended after an order has entered fulfilment.

Where delivery fails because the address you provided was materially incorrect or incomplete, we may ask you to pay reasonable and evidenced redelivery or return costs where permitted by law.

We will not make an arbitrary deduction.

Section 22: Risk and Ownership

Responsibility for a product passes to you when it is delivered into:

your physical possession; or
the physical possession of a person you identified to receive it.

Merely handing a parcel to a courier does not transfer the delivery risk to you.

Ownership of the product passes to you once we have received full payment.

Section 23: Lost Parcels

your order has not arrived by the end of the stated delivery period;
tracking has not updated for an unreasonable period; or
the courier confirms that the parcel has been lost.

We may investigate with the supplier and delivery company before providing a remedy.

Where a parcel is confirmed lost before being delivered into your possession or to an authorised recipient, we will provide an appropriate replacement or refund.

We will not require you to resolve our contractual dispute with a courier yourself.

Section 24: Parcels Marked as Delivered

Where tracking shows that a parcel has been delivered but you cannot locate it, please:

check with members of your household;
check any nominated safe place;
check with neighbours;
review any delivery photograph;
contact the delivery company where practical; and
notify us promptly.

We may ask the supplier or delivery company to investigate.

A tracking status alone does not automatically remove your legal rights where the parcel was not delivered into your possession or to an authorised recipient.

Section 25: Customs Charges and Import Taxes

For UK deliveries, the price shown at checkout should normally reflect the amount payable to us.

Where customs duties, import VAT or handling fees may be payable separately, this must be explained clearly before you complete the order.

Use the clause that reflects your actual arrangements and delete the other clause before publishing.

Option A: Duties included

For deliveries to the United Kingdom, applicable customs duties and import charges are included in the price or handled by us unless clearly stated otherwise before checkout.

Option B: Separate charges may apply

Certain international deliveries may be subject to customs duties, import taxes or handling charges imposed by the destination country.

Where you are responsible for those charges, this will be clearly disclosed before you complete the order.

Section 26: Your Right to Cancel

For most products purchased online, UK consumers have the right to cancel without giving a reason.

The cancellation period normally begins when the contract is formed and ends 14 days after the day on which:

you receive the goods;
a person nominated by you receives the goods; or
you receive the final item where one order is delivered in separate instalments.

To cancel, you must send us a clear statement that you wish to cancel.

You may contact us at:

customerservice@charlieandolivia.co.uk

You may use our model cancellation form, but you are not required to do so.

Section 27: Returning Cancelled Products

After notifying us that you wish to cancel, you must normally return the goods within 14 days.

You must contact us before returning any product so we can provide:

the correct returns address;
any required return reference;
packaging instructions; and
information about return postage.

Because we use multiple suppliers and fulfilment centres, the return address may differ depending on the product.

Do not automatically send a return to:

the address shown on the parcel;
an AliExpress seller;
a CJdropshipping warehouse;
a courier depot;
a manufacturer; or
any other address,

unless we have confirmed that address in writing.

Sending a product to an unauthorised address may delay our ability to identify and process the return.

Section 28: Return Costs

For a change-of-mind cancellation, you are normally responsible for the direct cost of returning the product unless:

we agreed to pay the cost;
the product is faulty;
the product is damaged;
the wrong product was supplied;
the product is not as described; or
the law requires us to pay.

Where a product cannot normally be returned by post, we will provide information about the likely return cost where required by law.

Section 29: Handling Products Before Return

You may inspect a product to the same extent that you could reasonably inspect it in a physical shop.

We may reduce a refund to reflect a loss in value caused by handling that goes beyond what is reasonably necessary to establish the product’s nature, characteristics and functioning.

We will not impose an arbitrary restocking fee.

Where possible, products should be returned with:

original packaging;
accessories;
manuals;
labels; and
any items supplied with the product.

Missing packaging alone does not automatically remove your statutory rights.

Section 30: Exceptions to Change-of-Mind Cancellation

The statutory right to cancel may not apply to certain products, including:

personalised or made-to-order products;
products made to your specifications;
sealed products that are unsuitable for return for health-protection or hygiene reasons once unsealed;
sealed audio, video or computer software once unsealed;
products that deteriorate or expire rapidly;
products inseparably mixed with other goods after delivery; and
other categories excluded by law.

These exceptions do not remove your rights where a product is faulty, damaged, unsafe or not as described.

Section 31: Faulty, Damaged or Misdescribed Products

Products supplied to UK consumers must be:

of satisfactory quality;
fit for their intended or disclosed purpose; and
as described.

is faulty;
arrives damaged;
is unsafe;
is incomplete;
is the wrong product; or
differs materially from its description.

We may ask you to provide:

your order number;
a description of the problem;
clear photographs;
video evidence where reasonable;
details of missing parts; and
information about when the fault appeared.

Such evidence may help us investigate, but it does not replace your statutory rights.

Depending on the circumstances and applicable law, you may be entitled to:

reject the product;
receive a refund;
receive a repair;
receive a replacement;
receive a missing component; or
receive an appropriate price reduction.

Section 32: Short-Term Right to Reject

Where applicable, you may have a short-term right to reject faulty goods within 30 days and receive a refund.

After the initial 30-day period, you may normally be entitled to a repair or replacement before becoming entitled to a final price reduction or refund.

These rights are subject to the Consumer Rights Act 2015 and any applicable exceptions.

Section 33: Refunds

Where you validly cancel an entire eligible order, we will refund:

the price paid for the products; and
the cost of our least expensive standard delivery option.

We are not required to refund any additional amount paid for express, premium or upgraded delivery above the cost of standard delivery.

For returned goods, we may withhold the refund until:

we receive the returned goods; or
you provide evidence that you have returned them,

whichever occurs first.

Refunds will normally be made using the original payment method unless you expressly agree otherwise.

Section 34: Refund Timing

We will issue an approved refund without undue delay.

Where goods are being returned, the refund will normally be issued no later than 14 days after:

we receive the returned goods; or
you provide evidence that the goods were returned,

whichever occurs first.

Where no goods were supplied, the refund will normally be issued within 14 days after we are informed of the valid cancellation.

Your bank, card provider or payment service may take additional time to display the refund.

Section 35: Refused or Uncollected Parcels

If a parcel is refused or not collected and is returned, we may treat the order as cancelled where legally appropriate.

Where permitted by law, we may deduct reasonable and evidenced return or redelivery costs caused by:

an incorrect delivery address;
an unreasonable refusal to accept delivery; or
failure to collect the parcel.

We will not impose an arbitrary penalty.

Section 36: Product Safety and Recalls

You must stop using a product if you reasonably believe it is unsafe.

We may contact customers where:

a supplier issues a product recall;
a product-safety concern is identified;
a regulator requires action; or
additional safety information becomes available.

Section 37: Intellectual Property

Unless otherwise stated, the intellectual-property rights in our website and its original content belong to Charlie & Olivia or are used under licence.

This may include rights in:

branding;
logos;
website design;
written content;
graphics;
photographs;
videos;
product descriptions;
software;
page layouts; and
marketing materials.

You may use our website for personal, non-commercial purposes.

You must not, without our written permission:

copy or reproduce substantial parts of the website;
commercially exploit website content;
modify or create derivative works;
republish content;
remove copyright or ownership notices;
use our branding in a misleading way; or
suggest that we endorse you or your business.

Product names, images, logos and trademarks belonging to manufacturers, suppliers, Shopify or other third parties remain the property of their respective owners.

No licence is granted except as expressly stated in these Terms.

Section 38: Shopify

Our store is hosted by Shopify.

Shopify provides the ecommerce platform and technical services that enable us to operate the online store.

However:

products are sold by Charlie & Olivia;
your purchase contract is with Charlie & Olivia;
Charlie & Olivia is responsible for accepted orders;
Charlie & Olivia is responsible for dealing with applicable consumer rights; and
Shopify is not the seller of the products merely because it provides the platform.

Your use of certain Shopify services may also be subject to Shopify’s own terms and privacy information.

Nothing in this section excludes any liability that Shopify may independently have under applicable law.

Section 39: Third-Party Tools and Services

We may provide access to tools, applications or services operated by third parties.

These may include:

payment services;
delivery tracking;
product reviews;
customer chat;
social-media features;
currency converters;
analytics tools; and
account-login services.

We do not control every aspect of third-party tools.

Your use of those tools may be subject to the provider’s own terms and privacy policy.

We are not responsible for losses caused solely by a third party where it would be unlawful or unreasonable to hold us responsible.

However, this does not remove our responsibility for services we are legally required to provide to you.

Section 40: Third-Party Links

Our website may contain links to websites operated by other organisations.

These links are provided for convenience and information.

We do not control external websites and are not responsible for:

their content;
their availability;
their privacy practices;
their security;
their products; or
transactions entered into directly with them.

You should review the third party’s terms and privacy policy before using its services or making a purchase.

Complaints about a transaction entered into directly with a third party should normally be directed to that third party.

Section 41: Privacy

Our collection and use of personal information is governed by our Privacy Policy.

Because our store is hosted by Shopify, personal information may also be processed by Shopify to provide, secure and improve its platform.

Personal information may also be shared with suppliers, fulfilment centres, couriers, payment providers and other service providers where necessary.

Some recipients may be located outside the United Kingdom.

More information about:

the personal information we collect;
how we use it;
who we share it with;
international transfers;
cookies; and
your data-protection rights,

is provided in our Privacy Policy and Cookie Policy.

Section 42: Feedback and Reviews

You may submit reviews, photographs, comments, ideas, suggestions or other content.

By submitting content, you confirm that:

you own it or have permission to submit it;
it is accurate to the best of your knowledge;
it does not infringe another person’s rights;
it is not unlawful or defamatory;
it does not contain confidential information belonging to another person;
it does not contain malicious software; and
any incentive or compensation received in connection with the review has been disclosed where required.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt and publish the content for purposes connected with:

operating our store;
displaying customer reviews;
promoting our products;
improving our Services; and
marketing Charlie & Olivia.

This licence does not transfer ownership of your content to us.

We may remove or refuse content that is:

unlawful;
abusive;
discriminatory;
threatening;
misleading;
irrelevant;
fraudulent;
defamatory;
obscene;
infringing; or
in breach of these Terms.

We are not required to publish every review or respond to every submission.

We will not knowingly manipulate customer reviews in a misleading way.

Section 43: Prohibited Uses

You must not use our Services:

for any unlawful or fraudulent purpose;
to breach any applicable law or regulation;
to infringe intellectual-property rights;
to harass, threaten or abuse another person;
to submit false or misleading information;
to impersonate another person or organisation;
to send spam or unauthorised advertising;
to introduce viruses or malicious code;
to gain unauthorised access to systems or accounts;
to interfere with website security;
to collect another person’s personal information unlawfully;
to carry out excessive automated scraping;
to make fraudulent purchases;
to misuse promotional codes;
to submit dishonest chargebacks; or
to restrict another person’s lawful use of the website.

You must not reproduce, duplicate, copy, sell, resell or commercially exploit any substantial part of the Services without permission.

We may restrict, suspend or terminate access where we reasonably believe these Terms have been breached.

Section 44: Suspension and Termination

We may suspend or terminate your account or access to the Services where reasonably necessary because:

you have materially breached these Terms;
fraudulent or unlawful activity is suspected;
you create a security risk;
payment remains outstanding;
we are required to do so by law; or
the Services are being discontinued.

Where reasonable, we will notify you.

Termination does not affect:

orders already accepted;
payment obligations already incurred;
legal rights that arose before termination;
intellectual-property provisions;
privacy obligations;
liability provisions; or
provisions intended to continue after termination.

Section 45: Website Information

General information available through our website is provided for informational purposes.

It is not intended to constitute:

medical advice;
legal advice;
financial advice;
professional advice; or
a substitute for manufacturer instructions.

You should read and follow all warnings, instructions and safety information supplied with a product.

We take reasonable care over website information but do not guarantee that every piece of general information will always be complete or current.

This does not affect our obligation to provide accurate material information about products before purchase.

Section 46: Our Responsibility to You

We are responsible for losses you suffer that are a foreseeable result of:

our breach of these Terms; or
our failure to use reasonable care and skill.

A loss is foreseeable if:

it was obvious that it would happen; or
both you and we knew it might happen when the contract was formed.

We do not exclude or limit liability where doing so would be unlawful.

This includes liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of your statutory consumer rights;
defective products where liability cannot lawfully be excluded; or
any other matter for which liability cannot legally be limited.

Section 47: Business Losses

Our products and Services are generally supplied for private and domestic use.

Where you use a product for an unauthorised commercial, resale or business purpose, we are not responsible for:

loss of profit;
loss of revenue;
loss of business;
loss of anticipated savings;
loss of opportunity;
loss of goodwill; or
business interruption,

except where liability cannot lawfully be excluded.

This section does not affect the rights of a consumer purchasing for personal use.

Section 48: Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by an event outside our reasonable control.

Such events may include:

severe weather;
natural disasters;
war;
civil unrest;
industrial action;
transport disruption;
customs disruption;
epidemics;
government action;
widespread technology failures;
power failures;
supply-chain disruption; or
major courier disruption.

We will take reasonable steps to reduce the impact of the event.

Where a delay becomes substantial, you may have the right to cancel an affected order and receive a refund for products not supplied.

Section 49: Indemnity

Nothing in these Terms requires a consumer to compensate us for matters beyond losses reasonably caused by that consumer’s unlawful conduct or material breach of these Terms.

You may be responsible for reasonable losses directly caused by:

fraudulent use of the Services;
intentional damage to our systems;
infringement of another person’s rights;
unlawful content submitted by you; or
another serious breach of these Terms.

Any claim will remain subject to applicable UK law and consumer protections.

Section 50: Complaints

We aim to deal with complaints fairly and within a reasonable period.

To make a complaint, email:

customerservice@charlieandolivia.co.uk

Please include:

your name;
order number;
a description of the problem;
relevant dates;
any helpful photographs; and
the outcome you are seeking.

We may need to obtain information from a supplier, fulfilment centre or delivery company before completing our investigation.

Nothing in our complaints process prevents you from exercising your statutory rights.

Section 51: Changes to These Terms

We may update these Terms to reflect changes in:

our Services;
our suppliers;
Shopify functionality;
applicable law;
payment methods;
delivery arrangements; or
business practices.

The updated Terms will be published on this page with a revised “Last updated” date.

Changes will not normally apply retrospectively to an order that has already been accepted.

The Terms that apply to your purchase are generally those in force when you place your order.

Section 52: Transfer of Rights

You may not transfer your rights or obligations under these Terms without our written consent, except where the law permits you to do so.

We may transfer our rights or obligations to another organisation where:

our business is sold or reorganised;
another organisation takes over the Services; or
the transfer is reasonably necessary for business operations.

Any transfer will not reduce your statutory rights.

Where required, we will notify you of a transfer.

Section 53: No Waiver

If we delay exercising a right or remedy, that does not mean we have waived it.

A waiver will only apply where it is clearly given and only to the particular circumstances concerned.

Section 54: Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as removed or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

Section 55: Entire Agreement

These Terms and the policies referred to in them form the agreement between you and us concerning your use of the Services and any purchase made through our website.

They replace earlier versions relating to the same subject matter.

Nothing in this section excludes liability for fraud or prevents reliance on a statement that cannot lawfully be excluded.

Section 56: Third-Party Rights

Unless expressly stated, a person who is not a party to the contract does not have a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any right or remedy available independently of that Act.

Section 57: Governing Law

These Terms and any contract formed through our website are governed by the law of England and Wales.

If you live in Scotland or Northern Ireland, you retain any mandatory consumer protections provided by the laws that apply where you live.

You may bring proceedings in the courts with jurisdiction under applicable consumer law.

Section 58: Headings

Section headings are provided for convenience.

They do not affect the interpretation of these Terms.

Section 59: Contact Information

Questions about these Terms should be sent to:

Charlie & Olivia
Website: https://charlieandolivia.co.uk
Email: customerservice@charlieandolivia.co.uk