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Frequently asked questions
Find answers about orders, delivery, returns, products and shopping with Charlie & Olivia.
Orders How can I check the status of my order?
Use the tracking information sent by email after your order is dispatched. Contact us with your order number if you need further help.
Delivery How long does delivery take?
Delivery times vary by product and destination. The estimated delivery information is shown during checkout and in your order confirmation.
Returns How do I request a return?
Contact our customer-service team before returning an item. Include your order number and the reason for the return so we can provide the correct instructions.
Products Where can I find product details?
Each product page includes its description, available options and other relevant information. Contact us before ordering if anything remains unclear.
Payments Which payment methods do you accept?
The payment methods currently available for your order are displayed securely during checkout.
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